Acremind is an early-access pilot product for commercial real estate (CRE) brokers and managers, operated by Relay ("we", "us"). These Terms of Service ("Terms") govern your access to and use of the Acremind mobile application, backend services, and related websites (together, the "Service") during the pilot period. This document is a working draft provided for pilot transparency and is subject to revision by legal counsel before general availability. Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

By creating an account, signing in, or otherwise using the Service, you agree to these Terms. You may only use the Service if you are at least 18 years old, are legally able to form a binding contract, and are not barred from using the Service under the laws of the United States or your jurisdiction. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization, and "you" in these Terms includes both you and that organization.

The Service is provided during the pilot on an "as-is" and "as-available" basis. Features may be added, changed, or removed without notice. We do not commit to a service-level agreement, uptime guarantee, data portability guarantee, or support response time during the pilot. We may suspend or discontinue all or part of the Service, or your access to it, at any time. We will use commercially reasonable efforts to give you advance notice of a planned discontinuation that would affect your ability to export your data.

You are responsible for keeping your account credentials confidential and for all activity that occurs under your account. You agree to provide accurate, current, and complete information during registration and to keep your profile information up to date. You must notify us promptly at pilot support if you suspect unauthorized access to your account or any other security concern. Accounts are for named, individual users; sharing a single account across multiple humans is not permitted during the pilot.

You agree not to use the Service to: • violate any law, regulation, or third-party right, including intellectual property, privacy, confidentiality, fair-housing, or anti-discrimination laws; • upload, generate, or distribute content that is unlawful, defamatory, harassing, or infringing; • upload regulated data outside the Service's scope, including protected health information (PHI) subject to HIPAA, payment-card primary account numbers (PCI scope), children's data, or government-issued identifiers; • attempt to reverse-engineer, decompile, or extract the source code of the Service, except to the extent this restriction is prohibited by applicable law; • interfere with or disrupt the Service, circumvent rate limits or access controls, or probe for vulnerabilities without prior written authorization from us; • use the Service to build a competing product or to train a foundation model; • impersonate another person, misrepresent your affiliation, or forge identifiers; • use the Service to send unsolicited bulk communications or to scrape counterparties, listings, or agents.

You retain ownership of the content you submit to the Service, including the documents you upload, the prompts you issue, the deal, listing, and tour information you create, and the artifacts you generate through the Service ("Your Content"). You grant us a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, process, and modify Your Content solely to operate, maintain, secure, and improve the Service for you, and to comply with law. We will not use Your Content to train foundation models, and we will not sell Your Content. We may use aggregated, de-identified operational metrics derived from Service usage to understand and improve product performance.

The Service uses large language models and other AI systems to generate text, summaries, drafts (including LOIs and lease abstractions), analyses (including DCFs), and voice or multimodal responses ("Output"). Output may be inaccurate, incomplete, or inappropriate for your use case. Output is not legal, tax, financial, valuation, brokerage, or investment advice. You are solely responsible for reviewing, verifying, and deciding whether to rely on any Output before using it with clients, counterparties, or regulators, and for ensuring that any use complies with your professional obligations, licensure, and contractual duties. Because foundation models can return similar responses to different users, we do not warrant that Output is unique to you.

Non-public features, roadmap information, performance data, and any non-public materials we share with you during the pilot are our confidential information. You agree to use them only to evaluate and use the Service and not to disclose them to third parties without our prior written consent, except to your employees, contractors, or professional advisors who need to know and are bound by confidentiality obligations at least as protective as these Terms. This section does not restrict your discussion of the Service with your own clients in the ordinary course of your brokerage business, provided you do not disclose non-public technical details.

If you send us feedback, suggestions, bug reports, or ideas about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use that feedback for any purpose without obligation to you. We encourage feedback and will treat it as non-confidential unless you clearly mark it otherwise and we agree in writing.

The Service relies on third-party infrastructure and AI providers, including Google Cloud Platform (Cloud Run, Cloud SQL, Firestore, Memorystore, BigQuery, Cloud Storage), Google Vertex AI and Gemini, Firebase Authentication, and Google Cloud Model Armor and Cloud DLP. Use of those services is governed by their respective terms and data-processing agreements. We are not responsible for the availability, accuracy, or practices of third-party services, but we select them with the same data-handling posture described in the Privacy Policy.

The Service is provided without charge during the early-access pilot. We may introduce fees for the Service after the pilot concludes. We will give you notice before any fees apply to you and, if you do not agree, you may discontinue use of the Service before the fees take effect.

The Service, including all software, designs, text, graphics, logos, brand assets, and documentation, other than Your Content, is owned by us or our licensors and is protected by intellectual property laws. Except for the limited rights expressly granted in these Terms, no rights are granted to you in the Service by implication, estoppel, or otherwise. "Acremind" and associated logos are our trademarks; you may not use them without our prior written consent.

Our collection, use, retention, and residency practices are described in the Privacy Policy and in the in-app guide "Data Privacy, Retention, and Residency". By using the Service, you acknowledge those practices, including the United States data residency, the retention schedules for operational logs and audit trails, and the immutable 7-year forensic audit copy that persists through deletion requests.

THE SERVICE AND ANY OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT ANY OUTPUT WILL BE ACCURATE OR SUITABLE FOR YOUR PURPOSES. YOU ASSUME ALL RISK ARISING FROM YOUR USE OF THE SERVICE AND YOUR RELIANCE ON ANY OUTPUT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED ONE HUNDRED US DOLLARS ($100), EXCEPT WHERE PROHIBITED BY APPLICABLE LAW. THE LIMITATIONS IN THIS SECTION APPLY WHETHER THE CLAIM IS BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY.

You will defend, indemnify, and hold us harmless from any claim, loss, or expense (including reasonable attorneys' fees) arising from (a) Your Content, (b) your use of the Service in violation of these Terms or applicable law, (c) your violation of a third-party right, or (d) any representation you make to a client or counterparty based on Output. We will notify you of any such claim and reasonably cooperate in its defense.

These Terms apply while you use the Service. You may stop using the Service and request account deletion at any time by contacting pilot support. We may suspend or terminate your access immediately if we reasonably believe you have violated these Terms, created a security, legal, or compliance risk, or if we end the pilot. Sections that by their nature should survive termination will survive, including sections 5 (Your Content license for already-generated artifacts and residual audit records), 6 (AI Output), 8 (Feedback), 11 (Intellectual property), 13 (Disclaimers), 14 (Limitation of liability), 15 (Indemnification), and 17–19 (governing law, disputes, general provisions).

These Terms are governed by the laws of the State of New York, without regard to conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Subject to section 18, the exclusive venue for any dispute is the state or federal courts located in New York County, New York, and you consent to the personal jurisdiction of those courts.

Before filing any formal claim, you agree to contact us at legal@automatixai.live and try in good faith to resolve the dispute for at least thirty (30) days. This pre-suit notice requirement does not apply to claims for injunctive relief relating to intellectual property, confidentiality, or unauthorized access. This section is a starting draft; legal counsel may adjust it to add or remove arbitration, jury-trial, or class-action provisions as appropriate for the jurisdictions where pilot users sign up.

We may update these Terms as the Service evolves. Material changes will be communicated through the pilot support channel and reflected in the "Last Updated" date above. If you continue using the Service after a material change takes effect, you accept the updated Terms. If you do not accept a change, your remedy is to stop using the Service and request account deletion.

These Terms, together with the Privacy Policy and any order form or pilot-participation agreement we sign with you, are the entire agreement between you and us regarding the Service, and supersede any prior or contemporaneous agreements on that subject. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets.

Legal notices and questions about these Terms: legal@automatixai.live. Privacy-specific questions: privacy@automatixai.live. Pilot support: use the channel shared in your rollout email.